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***This role recquires hybrid working - 3 days from home - 2 days from the office in Cluj Napoca***

New opportunity in e-commerce sales career!

If you have excellent English skills and you also speak at least one of these languages: German, French, or Spanish if you are passionate about travel and want to start a career in e-commerce sales, we have a fantastic opportunity for you.

Job Purpose:

• To meet and increase targets by selling Motorhome rentals and auxiliary products to customers, advancing and closing the sale through inbound and outbound calls.

Key Responsibilities:

• Answering incoming phone enquiries and making outbound calls: you are responsible for answering incoming enquiries from customers and closing / selling to the customer. You will also contact customers via phone to sell alternative options for those who have had their first choice of vehicle declined.
• Making follow up calls: Follow up actions for calls and emails must also be accomplished promptly. You must also be well versed in Online Republic’s terms and conditions including cancellation policies with suppliers.
• Excess Refund Cover: To gain a high degree of product knowledge of the company’s multiple suppliers offering, Motorhome pricing and packages as well as excess coverage “Drive Easy” and “Protection Plus” and apply this knowledge in the sales process to best meet the customer’s needs, whilst providing excellent customer service at all times.
• Live Chat and emails, convert new booking enquiries that come through live chat, email and social media into sales. This could involve multiple points of contact of follow up with some customers
• To actively look at ways to increase revenue and sales activity and to provide market intelligence. To keep up to date with Motorhome product and trends. To identify and cross-sell additional Online Republic products and services.
• Customer Service: Ensure a high level of customer service is provided at all times. This means you must have a high customer service ethic and formal / learned skillset and high levels of product knowledge and confidence in the advice and recommendations you are giving.
• To look for and seize opportunities to upsell auxiliary products like Drive Easy/Protection Plus, Ferries, and all-inclusive Packages in your interactions with existing customers. Make every opportunity count by ensuring incoming call inquiries for existing bookings where customer is quizzed on the advantages of taking the appropriate Excess Refund Cover Job Description: Add Job Title Page 2 of 4
• Ensure you are compliant, understand and follow the guidelines and process put together by Online Republic
• To undertake any special projects &/or ad hoc assignments as required to ensure the expectations of the company are met
• Be flexible in working hours
• Support others in any way possible that will help the business achieve its objectives.

Role Requirements:

• To speak another European Language like Spanish, Italian or French, ENGLISH A MUST;
• Microsoft Office Outlook, Word and Excel to an intermediate level;
• Minimum of 1 years’ work experience, experience in a sales role;
• Driven and motivated to meet and exceed sales targets;
• Excellent ability to build rapport with customers, answer questions skillfully and identify customer needs, whilst effectively providing a vehicle solution back to them, and closing the sale;
• Able to work under pressure and identify and manage stress, or seek appropriate support;
• To have a passion for excellence and achievement;
• Able to develop a strong knowledge and understanding of products, including key benefits to the customer • Positive attitude;
• Communicates effectively with all parties;
• Willingness to adapt and learn new skills to grow personally and professionally within the company.

What's in it for you?

• A training experience from day one, where you will be supported extensively to ensure your success;
• To work alongside a cool young team of people who will encourage you all the way;
• The opportunity to learn and grow in a multinational company;
• Bonus during weekend days, bank holidays;
• Commision sales;
• Meal tickets;
• Bonus for foreign languages;
• Discounts on hotel accommodation around world;
• Professional Development Training Sessions;
• Extra holiday days;
• Birthday day off - applicable after the probation period;
• Medical Health Care (Regina Maria);
• 7Card Gym membership |(discounted);
• Temporary hybrid work (remote & office work). Working from the office will be required in different situations. More details about our current hybrid work system will be provided upon application.

If it sounds interesting apply today and find out more!!!