Dettaglio lavoro

FMEA Moderator (FMEA) - Warranty/Complaint Manager

We are reliable, dynamic, and passionate about technology. Our teams are key innovators in the automotive industry. We have research, development, and production facilities in 12 locations worldwide. Together with more than 4,200 employees, we provide our customers with advanced technical expertise and innovation capabilities.

To better implement our development strategy, we are looking for an FMEA Moderator (FMEA)

Warranty/Complaint Manager for our Swoboda Service Center at the Cisnadie location.

Job description:

FMEA Moderator (FMEA):

FMEA Moderation & Methodology

• Plan, organize, and moderate D-FMEA and P-FMEA sessions for development and industrialization phases
• Apply standardized methodology (AIAG/VDA) and ensure formal correctness of all FMEA documents
• Guarantee consistency between Design and Process FMEAs and alignment with project milestones
• Document results in APIS IQ-FMEA and maintain data integrity in CARM/CDM servers
• Ensure DRBFM application for changes of products

Preparation & Coordination

• Define scope, team composition, and required inputs for each FMEA session
• Coordinate with core team members (development, process planning, quality, project management) and involve specialists as needed
• Ensure timely availability of design data, process flows, and risk assessments

Compliance & Quality Assurance

• Ensure adherence to AIAG/VDA guidelines and internal standards
• Conduct internal FMEA audits and support external audits (customer or certification)
• Maintain confidentiality of FMEA content; manage controlled sharing during reviews and audits

Continuous Improvement

• Integrate product lessons learned and 8D feedback into FMEA standard modules
• Support reverse FMEA reviews and contribute to global standardization initiatives
• Provide input for methodology updates and participate in global FMEA strategy meetings

Training & Support

• Assist in training local team members on FMEA methodology and tools
• Act as a coach for new FMEA team members and support global rollout of FMEA standards

Warranty/Complaint Manager:

Complaint Analysis & Coordination

• Continuous exchange with the global warranty function regarding current field complaints
• Label complaint components with the corresponding field complaint number
• Transfer complaint components to Validation & Testing
• Ensure compliance with customer-specific requirements within the complaint analysis process
• Act as a competent partner for inquiries regarding individual complaint analysis status

Analysis & Reporting

• Classify analysis results
• Review and approve analysis reports
• Define appropriate corrective actions for accepted field complaints
• Ensure implementation of actions in the production process
• Support the global warranty function in finalizing 8D reports
• Archive or return complaint components

Communication & Documentation

• Report to the local Head of Quality Management
• Prepare reports and presentations for management and other stakeholders

Ideal candidate:

• Strong knowledge of AIAG/VDA FMEA standards and risk analysis techniques
• Proficiency in APIS IQ-FMEA software and related systems (CARM/CDM)
• Expertise in applying common Quality Management methods (e.g., 8D, Ishikawa, PDCA)
• Analytical mindset and ability to manage complex technical discussions
• High level of organizational and documentation accuracy
• Good documentation skills and structured work approach
• Competent use of Microsoft Office applications
• Familiarity with digital collaboration tools and reporting systems
• Excellent facilitation and communication skills for cross-functional teams
• Strong personal and social skills
• Teamwork abilities and strong international communication skills
• Good English language skills
• Readiness for continuous professional development and adaptation to new technologies

Benefits:

• Attractive salary package (including meal vouchers, holiday bonuses, Easter and Christmas bonuses)
• Transportation allowance
• Opportunity to work in a competitive environment
• Access to professional development programs
• Bookster subscription
• Discounts/free medical services at Medica Clinic

For 70 years, Swoboda has been a dynamic, family-owned company in continuous development. In Germany, the Czech Republic, Romania, the USA, Mexico, and China, we offer excellent development opportunities. Team spirit, exciting projects, creative freedom, and a matrix hierarchy are the foundation of our success.

All CV's must be sent in English