Dettaglio lavoro

Responsibilities

• Telephone support for our business customers
• Advice on travel products such as flights, trains, rental cars, hotels via different tools
• Assistance to travelers during unexpected travel difficulties, . flight delay, bad weather, etc.
• After-sales support for customer inquiries, . cancellation, complaints, rebooking
• Receiving, updating and/or logging all requests

Qualifications

• Outstanding communication skills, both written and verbal
• Demonstrated ability to handle multiple tasks
• Proficiency in computer skills
• Ability to follow set instructions and process steps

WNS Global Services is a recognized leader in business process outsourcing (BPO).

We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers come from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!