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Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is part of the Freudenberg Group and a leading global supplier of innovative technical textiles for a broad range of markets: From apparel, automotive, building materials, civil engineering, energy, filter media, healthcare and to building interiors and more. Join our team and shape the future of innovation with us! Discover our world at www.freudenberg-pm.com.

You support our team as Customer Service Professional with French

Responsibilities

• Managing customer relations for own customer portfolio;
• Order acceptance and processing in the ERP system;
• Checking and ensuring the availability of goods;
• Order tracking until deliver;
• Managing information flow between internal and external customers;
• Active management of customer queries;
• Managing customer queries and claims related to products or processes;
• Ensuring information accuracy regarding customer and material master data;
• Other sales supporting activities;
• Help in training and supports the onboarding for new hires;
• Proposes solutions for identified problems encountered in the daily business;
• Participate in project integrations;
• Using the CRM tool for specific activities;
• Creation and maintenance of SAP master data;
• Demand check and issuing of purchase orders.

Qualifications

• Typical entry level for college/university graduate plus up to one year of job relevant experience;
• Experience in similar position / BPO industry;
• Advanced English and French knowledge;
• Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);
• Experience in working with SAP and/or CRM tools represent an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Innovative mindset;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area.

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!