Job details

Role Functions

• Improving the inquiry experience for students with great customer service, soft sales and provision of accurate information
• Ensuring all incoming communications are effectively managed and answered within contracted turnaround times using both email and phone calls to engage with prospective students
• Using effective writing skills to ensure emails are written in an engaging, creative way with no grammatical errors
• Using a personalized approach to build report and represent the partner institution positively
• Ensuring quality standards are met and whenever possible exceeded
• Collect intelligence from students to report back to partner institutions
• Contributing to the continuous improvement of business practices and student experiences 

Essential Skills and Experience

• A high level of initiative
• An excellent standard of spoken and written English
• Ability to engage and communicate effectively with a diverse range of people
• Strong customer relationship skills
• Ability to perform well under pressure and multi-task
• A drive to hit KPI targets
• An intermediate knowledge of Excel, Word and PowerPoint

Personal Attributes

• Conducts self with high level of integrity, sincerity, and honesty
• Treats all people with fairness and respect, demonstrated by actions and conversations
• Plans, organizes and prioritizes work assignments to ensure deadlines are met
• Shows thoughtful, intelligent problem-solving skills; seeks input from multiple sources
• Communicates thoughts and information in a logical, organized and effective manner
• Collaboratively across all functions and divisions
• Examples loyalty and support to co-workers when help is needed
• Reflections a positive demeanor and approach to responsibilities
• Shows persistence in adoing goals; overcomes challenges

Desirable

• Knowledge of international education market and processes
• Experience of using a CRM
• Undergraduate degree or similar
• The ability to say a second language