Job details

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 5000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

The Scrum Master will be part of the Product Quality & Data team, which is responsible for proactive monitoring and ensuring high quality across all workplace services. the candidate should take full responsibility for coaching and facilitating the work of cross-functional Agile teams. He / she creates stable and self-organized teams with a clear and engaging direction and helps identifying and resolving impediments. He / she is accountable for successfully assessing teams’ needs and provide a suitable Agile approach in addition to providing Agile consultation services to the customer or management upon request.

Responsibilities

• Supporting the project team in the daily activities acting as a SCRUM Master;
• Removes various impediments (. organizational, work environmental or mindset related) to protect the team’s progress and acts as its servant leader.
• Coaches the team in self organization, cross functionality and Agile methodologies
• Helps the team to create high value and high quality products.
• Creates an open minded working environment and inspiration of the team to continuously improve cooperation and collaboration.
• Facilitates Scrum events as requested or needed.
• Consults the Product Owner in arranging the Product Backlog to maximize value.
• Leads and coaches the respective teams in their Scrum adoption.
• Collaborates with other Scrum Masters.
• Overseeing the release sprints and making sure the planned functionality is released within the defined sprint.
• Organizing the SCRUM ceremonies: Daily Stand up, weekly backlog review and Sprint Planning sessions.
• Supporting the Product Owner enabling handover from project mode to line organization.

Requirements

• Having an Agile mind-set and a wide variety of Agile tools, methods and knowledge
• Critical Thinking generated by observation, experience, reflection, reasoning, and communication
• Applying analytical thinking, methodological and conceptual as well as moderation and facilitation skills
• Qualification or corresponding professional experience in IT (at least 4 years in project management or ITSM processes);
• Previous experience as a Scum Master is mandatory
• Affinity with numbers and advanced Microsoft Excel skills;
• In-depth knowledge / experience in IT service management processes (esp. Service Operation / Service Transition) as well as overview knowledge of IT service management tools and knowledge and experience with the Allianz ITSM tools and processes;
• Experience with international project or (offshore) cooperation;
• Proficiency in Office 365 and Service Management tools; JIRA
• Pronounced commitment and flexibility, assertiveness, goal and team orientation as well as independent work, personal responsibility, initiative, persuasiveness and negotiation skills;

Skills

• Relevant work experience in Agile practices and roles, transformation, change management, and / or consultancy business
• Experience in change management, and different Agile and Lean approaches such as Scrum, Kanban, XP practices or similar
• Experience in mentoring, coaching, collaborating, communication, facilitation, conflict management, and team building.
• Reliable with high level of accuracy;
• Ability to coordinate with all levels of stakeholders and ability to persuade / follow-up to ensure results;
• Good communication and relationship building skills;
• Certification in ITIL V4 (Foundation);
• University degree, preferably in with focus in Information Technology
• Fluency in English is mandatory
• Fluency in German is an advantage.

Benefits

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with fixed benefits.
• Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

• Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
• Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
• Complete training curricula available (tailored courses)
• International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
• Comprehensive Leadership Programs
• All you can learn with LinkedIn Learning!
• German Language Courses for any level
• All you can read with Bookster!
• Employee Referral Program
• Exclusive Deals & Discounts
• Share Purchase Plan
• Allowances for special events (Birth Allowance, Losing a Family Member)
• Parking lot (limited parking spaces, reservation system)
• Open cafeteria on each floor (coffee, tea, water, fruits)
• Relaxation areas (on each floor) & Gaming area
• Flexible working program

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance.

• Medical services  
• Private pension
• Internal Tourism
• Smart Experiences
• Meal Tickets  
• Transportation vouchers
• Cultural events  
• Telemunca
• Gifts and giveaways
• Donations

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality