Job details

Spoken languages

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.

Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Job role

The IT Print Engineer for Print Services is responsible for supporting the Product Owner and the technical team in handling all printer-related services and topics, both in Germany and internationally, as part of the Global Print Service.

Responsibilities

2nd Level incident management for Print Service also in cooperation with other incident teams for virtual and physical clients, as well as server and network teams
Managing Windows Servers
Writing / reviewing of knowledge database entries for 1st level
Proposing improvements to existing tooling and automation to the service leadership
Proactive task execution to ensure stability of infrastructure and device landscape, such certificate updates on devices
Coordination of internal/external partners to ensure service quality and state-of-the-art technology
Assist the PO with documenting operational processes
Contribute to continuous service improvement
Manage, analyze, and optimize processes, together with the rest of the print team and contribute to the improvement of the solutions we provide
Act as a point of contact for customer requests and questions
Contribute to knowledge management for the Service Desk & service recipients
Assist the PO with providing management information/presentations concerning services, prices, service level quality and P&L.
Assist the PO with the operational side of managing the print service

Requirements

Qualification or corresponding professional experience in IT (3+ years in global projects)
Advanced Windows Client and Server knowledge (Windows Server, Print Queues, Windows troubleshooting, Server/Client Architecture, Event Viewer, Registries, Command Prompt/PowerShell)
Basic Networking and Active Directory knowledge (DHCP, DNS, IPs, firewalls, how AD functions in general, Certificates, etc.)
Basic knowledge of standard print architectures and basic vocabulary (queues, A3/A4, duplex, counters, scan2mail, secure printing)
Basic knowledge of Cloud-based services
General experience in IT and troubleshooting
Skills and competencies (functional, technical, methodical, social competencies)
In-depth knowledge / experience in ITIL processes and tools
Experience with international projects or (offshore) cooperation
Proficiency in Office 365 and SM tools
Commitment and flexibility, assertiveness, initiative, personal responsibility, persuasiveness and negotiation skills, goal- and team-oriented
Agile qualifications or familiarity are a plus

Skills

Fluency in English is required
Working knowledge of German is a big plus
Reliable with high level of accuracy
Team player and ability to work under pressure with a high degree of self-organization and initiative
Good communication and relationship building skills
ITIL certification is a plus
Any AGILE certification is a plus
Any technical certification is a plus
SQL knowledge is a plus

Benefits

Financial

Medical

Development

Workplace

Free time

Allianz Services

4.51

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with more than 7000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

In Romania, Allianz Services’ team counts over 1300 dedicated and committed professionals, who combine high-end expertise with multilingual capabilities, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian to deliver exceptional customer experience.

Our people run operations, drive productivity, and contribute to the transformation of Allianz, offering solutions in Actuary, Finance, Professional Services, HR & Governance Services, Operations Engineering and Insurance Operations.

At Allianz Services Romania, we provide our colleagues with an inspiring environment to grow and develop, that brought us for the 3 nd consecutive year, the Great Place to Work certification.

Come to work with a smile. Join us. Let’s care for tomorrow!

Discover more on our careers website: Allianz Careers

Why work with us?

At Allianz Services Romania, we strive to create a welcoming culture, based on meritocracy and mutual support, providing opportunities to learn, grow and add value.

This is how we care:

We support your well-being. We foster an inclusive and healthy workplace, embracing a hybrid working model, where flexibility matters. From offering days off for special events, free counseling psychological sessions to wellness sessions and medical services for you and your loved ones, we prioritize your well-being!

We encourage everyone to bring their whole selves to work. In, we received the EDGE (Economic Dividend for Gender Equality) Assess Certification for the 2 nd time - an independent proof of our status regarding gender representation, pay equity, culture inclusiveness and effective policies and practices. Additionally, in 2024 Allianz Services Romania signed the Diversity Charta, reinforcing once again our commitment to creating an equal workplace for all.

We invest in your growth. We are committed to supporting your learning journey and career advancement by offering you access to an extensive learning curriculum developed for your professional needs, certified trainings, specialized certifications, and LinkedIn Learning.

We have an outstanding Lean Six Sigma infrastructure, receiving the Excellence Award from International Lean Six Sigma Institute (ILSSI), Cambridge, UK in 2021. This program aims to support our employees in continuously upgrading their skills and improving their work processes. In Romania, more than 600 colleagues are certified with White Belt, 68 with Yellow Belt, 10 with Green Belt and 4 with Black Belt.

We value you and your work. We acknowledge and recognize your work through compensation & benefits package, including annual performance bonuses, access to Flexiben platform and rewards & recognition sessions for team and individuals.