Job details

*Hybrid work structure - 3 days from home, 2 days from the office*

Great job opportunity to work part-time in shifts for night work with flexible hours!

The role you will be performing

Working as part of one of our Specialist Functions within the Customer Services Team this role is focused on handling all In-resort queries from our customers and partners. When our clients experience issues on arrival at a hotel this team will be the dedicated point of contact.

An In-resort Specialists should be able to provide support in an effective, professional, cost efficient, yet customer orientated way ensuring excellent customer service is always delivered.

The financial package includes:

• Hybrid work schedule - Working from the office will be required in different situations, for example, (but not only) during the training period.

• Basic salary according to your work experience
• On top of the salary, we offer:
  • Private medical health care.
  • 7Card Gym membership/(discounted).
  • Meal tickets.
  • Weekend (10%)/Night (50%)/Bank holiday(100%) bonuses.
  • Second language bonus.
  • Referral bonus.
  • Annual performance bonus.
  • Long service bonus.
  • Extra holiday days.
  • Company events.
  • Discounts on hotel accommodation around world for friends and family.
  • Professional Development and advancement opportunities.

The candidate profile we are looking for

An In-resort Specialist should have strong analytical skills, be dynamic in their thinking and action and show strong negotiation skills.

Required Experience and Knowledge:

• Essential
  • Qualifications & Knowledge
    • Experience working in a customer facing role (required)
    • Fluency in spoken and written English (required)
    • One other European language (preferable)
  • Experience, Skills and Behavioral Requirements
    • Demonstrate a capability to work in a changing environment and show strong conflict resolution skills.
    • Demonstrate a high level of Emotional intelligence, keeping an even temperament and can-do attitude.
    • High accuracy, and attention to detail.
    • Strong communication and interpersonal skills.
    • Advanced computer skills.
    • Strong negotiating and influencing skills.
    • Strong analytical skills.
    • Problem solving abilities.
    • Team working skills.
    • Ability to organize and plan effectively and to prioritize tasks to manage multiple activities and meet deadlines.
    • Ability to work under pressure and to tight deadlines.
• Desirable
  • Qualifications & Knowledge (desirable)
    • Travel industry and/or Call Centre experience
    • Experience in a problem-solving role
    • Willingness and ability to take ownership for decisions.
    • Initiative to achieve the best result.
    • Ability to follow through to a conclusion.
    • Customer orientated.

The company you will be working for:

Launched in, WebBeds is the world’s fastest growing B2B travel intermediary, or ‘Bed bank’, providing accommodation and ground product distribution services to the travel industry.

We source content from travel suppliers, aggregate and merchandise that content in the WebBeds platform, then distribute it to our global network of travel trade clients, who sell to the travelling public.

Please check out more information in our site.