Job details

Customer Success Advisor (Limba Franceză)

We work in a hybrid mode: 1–2 days per week at the office and the remaining days from home. We are looking for someone located in Bucharest or nearby, with an easy commute to the Aurel Vlaicu area, near Promenada Mall, where our office is also located.

MUST HAVE

Sales skills / Problem solving / Enthusiasm / Attention to details / Curiosity

 GOOD TO HAVE 

Strategic thinking / Self motivation / Ability to adapt / Negotiation skills / Positivity

• Are you sociable and energetic? 
• Do you enjoy working independently and being able to use your analytical thinking?
• Are you looking for an opportunity to express your creativity and proactivity?

                              If all of the above define you, your future is with ICF EU EAST!   

WHY ICF?

We have offices in several parts of the world, employing over 500 people. The Romanian branch opened in 2017, this office being in charge representing the company in the local markets.

For us people come first! We encourage autonomy among our team members. This allows them to experiment with new ideas, explore their creativity while working with a product that has hundreds of millions of visitors on a daily basis.

You will have the opportunity to work with a young and energetic team and further develop new skills and competencies. Our benefits are competitive, having flexible work arrangements, bonus programs, personal and professional development seminars and many others.

YOUR DAILY AGENDA

Actively listen to our customers' requests and provide daily support to new and existing partners via Email and chats

Be the primary point of contact for customer requests;

Monitor the results from Google Ads Campaigns to recruit new French partners for the company;

Research competition and other new potential recruitment sources;

Manage social media platforms and increase brand awareness;

Carry out business trips to France; (once a year for 2-3 days)

Train the new recruited partners;

Collect, analyze data of the market and deliver progress reports.

Turning every partner into a Happy Partner! :)

YOU MUST HAVE 

Advanced computer skills and ability to work with programs such as JIRA, Microsoft Office, Google Drive etc.;

Advanced or medium (B2) in French

Proven track record of meeting or exceeding sales quotas and receiving positive customer feedback;

Efficiency to be able to produce significant output with minimal waisted effort;

Organization and planning skills in order to plan, organize, schedule and budget in an efficient, productive manner by focusing on key priorities; 

Ability to quickly and proficiently understand and absorb new information;

Attention to detail  so you don’t let important details slip through the cracks or derail the project;

Openness to feedback and ideas, you often solicit feedback and react calmly and proficiently to constructive feedback.

WE OFFER

A unique opportunity to learn about a multi-billion-dollar industry from some of its bests;
Competitive salary (in line with experience);
Biannual bonuses;
Private premium medical insurance;
Challenging tasks that help you to continuously develop your skills;
LinkedIn Learning platform (Trainings, courses and seminars);
Increasing the number of annual holiday based on seniority;
Up to two weeks per year of remote work from anywhere within Romania;
Two registered work-from-home addresses available in Bucharest;
Life lasting memories from creative team buildings;
Stable work within an ever growing company in its field;
Curious, open culture, with teams collaborating across the ocean;
Last but by no means least… a fun place to work!