Job details

Duties and Responsibilities:

• Order entry, shipping and invoicing;
• Handle incoming calls or inquiries from prospective customers or clients;
• Transfer customer calls to appropriate staff;
• Provide customers with general product and service information;
• Identify, investigate, and resolve customer issues using the database
• Follow-up on outstanding customer inquires;
• Assist customers effectively by solving customer disputes;
• Completing supporting paperwork;
• Interface with logistics service providers to ensure seamless shipping and delivery to customers;
• In the case of new customers, closely interface with logistics service providers to make sure all is in place for a smooth shipment.
• Research billing issues;


Qualifications:
• Knowledge of domestic and international shipping requirements;
• Knowledge of international shipping documents and why they are required;
• Experience in a similar position;
• Fluent in English, Turkish will be a plus
• Strong customer and business focus;
• Effective time management and organization skills;
• High degree of self motivation;

Benefits:
Competitive financial offer based on the skills and experience
Young and friendly environment;
Multicultural environment.


Job location : Otopeni, Romania

Company details:
International trading company, selling spare parts for heavy-duty and engineering machines.