Job details

The main responsibility of this role is to manage Rail and Hotel requests for French customers through call and email channels.

• Processing Rail and hotel booking requests using client-specific applications and any other systems/ tools required to complete the tasks;
• Communicating with clients' points of sales through phone, chat, or email to ensure timely processing of booking requests;
• Updating the systems with relevant information;
• Ensure that the quality of the transactions complies with predefined quality parameters; 
• To ensure adherence to established attendance schedules;
• To accomplish any other essential function that may occur from time to time, as directed by the Supervisor, to help identify inefficiencies in the process and assist in driving process improvement activities.

Process Specific Skills

• Foreign language requirement (French) is a must; at least a medium level of English language is also required.
• Knowledge about the Travel Domain  - preferred.
• Basic knowledge of Amadeus Tool – preferred.

Technical Skills

• Good computer navigation skills;
• Strong PC skills, with knowledge of Microsoft Office;

Soft Skills (Minimum)

• Excellent Communication Skills;
• Business awareness;
• Customer Service Focus;
• Active listening skills;
• Self-disciplined and result oriented;
• Teamwork/ Managing Self / Adaptability; 
• Ability to multitask;
• Problem Solving;

What we offer:

• Paid 2-month training program
• Flexible monthly benefits through our online platform (meal tickets + additional benefits of your choice).
• MedLife medical subscription
• Performance bonuses
• 7Card subscription support for sports & wellness
• Access to an e-learning platform with trainings across multiple business areas
• A supportive and collaborative team environment with growth opportunities