Dettaglio lavoro

Hey!

-Do you know how to communicate with clients?-Do you see yourself in sales?Do you want to grow and develop?
-Did you answer "YES" to all questions? You need to check this out:

You definitely should be with us if:

-you're sociable and know how to catch the interlocutor's attention; 

-you feel that multitasking and prioritizing is easy for you;

-you have successful experience in sales or customer service;you like to make money;

-you're native Romanian;

-you have strong level of English;

*experience in iGaming will be an advantage.

Job description Sales Account Manager

-Handling of outgoing contact with our customers (registered users, FTD and existing players), also incoming calls, emails, messages, call backs etc. for our current and subsequent brands.

-Performing KPI of this position

-Conducting research on problems and resolving complaints

-Assisting our customers with financial, functional and technical problems and inquiries from start to finish

-Acquiring knowledge of our products (casino, live casino)

-Knowing of all regulations / procedures / processes / instructions

-Working effectively on customer activation, retention and reactivation

-Analyzing profiles, financial performance and gaming activity

-Being up-to-date with promotions, competitions and special offers that we promote to our customers

-Tracking news in the field of gambling, knowledge of mechanics / specifics of games

-Passing weekly / monthly testing for product knowledge / regulations / instructions

-Compliance with timings of responses to incoming requests

-Observance of deadlines of accomplishment tasks

-Preparing reports from the analysis of data

-Ensure delivery of exceptional Customer Service at all times

From our side we'll provide you with:

-good income that you can influence;

-the opportunity to join a cool team of professionals;

-the possibility of self-development and career growth;

-conveniently located office

Working schedule could support adjustments: 5 days per week, 8h per day including weekends.