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<html><body>Join our dynamic team as a Customer Support Specialist and be part of a global company at the forefront of the events industry. This full-time role offers the opportunity to work in a vibrant environment, travel internationally, and contribute to seamless event experiences.<br /><br />Key Responsibilities:<ul><li>Assist organisers in configuring and using our software products.</li><li>Troubleshoot issues, identify root causes, and recommend solutions.</li><li>Provide timely support via phone, email, and face-to-face during events.</li><li>Help with machine set-up onsite when required.</li><li>Maintain product knowledge and suggest improvements.</li><li>Ensure excellent customer experiences by anticipating needs and responding promptly.</li></ul>Requirements:<ul><li>University degree (technical background preferred).</li><li>Fluent in English (written & spoken).</li><li>2+ years of technical support experience.</li><li>Experience with call logging software and web-based applications.</li><li>Basic PC hardware set-up and configuration knowledge.</li><li>Strong communication, problem-solving, and organisational skills.</li><li>Proactive, quick learner, and strong team player.</li><li>Willingness to travel and work flexibly in a 24/7 support environment.</li></ul>Why Join Us? Be part of a company that values growth and fresh ideas. Your problem-solving skills and customer-first mindset will have a direct impact. Enjoy a competitive salary and the chance to work with a young, enthusiastic team.</body></html>

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