Senior (5-10 years)

Executive (>10 years)

REQUIREMENTS: Bachelor&rsquo;s degree in Business, Finance, Management or a related field or equivalent work experience, Near Native understanding and communication (written and spoken) skills in English (all escalation communication is in English), Minimum of 4 years customer service experience, Minimum of 2 years managing operations in a call center environment, Experience in a leadership role in a large customer service setting, Understanding of general business acumen, including reporting and analysis, presentation skills, and organizational abilities, Proven ability to manage people, processes, and technology, Demonstrated success managing new initiatives while meeting operating and budgetary requirements, A strategic thinker and tactical implementer, Posses senior management leadership abilities and skill, such as the ability to build teams and manage operational, organizational and financial elements, Demonstrated experience coaching and developing individuals, The ability to influence and motivate others, Strong technical, project management, implementation and process improvement skills.
 RESPONSIBILITIES: Lead, manage and develop supervisors through interactions and motivation Foster a culture of team spirit and hospitality Highly visible and accessible to team via floor presence Perform supervisor duties as required Take care of administrative supervisor related functions Effectively manage attendance/absenteeism Attrition risk management (alert, communicate and mitigate any potential risk) Manage and deliver operational results in accordance with service delivery scorecard Prepare daily/weekly/monthly reports and distribute Recognize and advance Talent Drive the selection process for team members Own the end-to-end employee lifecycle for those assigned Drive process improvement by recognizing, communicating and acting on opportunities Effectively and efficiently manage resources to optimize operational results Make decisions based on full awareness on direct operational cost and revenue implications Align and collaborate with other functional areas (WFM, Quality, L&D, HR) Ensure stakeholder communication and/or management Evaluate daily key performance indicators and develop improvement needs Coordinates with the Site Manager to interface with client and handle account management issues Conduct performance appraisals for direct reports Establishes performance objectives for supervisors and direct reports Conducts open forums and team meetings to communicate productivity and performance goals and to motivate employees Demonstrate sound judgment and fairness when administering policies and proceduresDescrierea companiei
Majorel&nbsp;designs, delivers and differentiates customer experience on behalf of some of the world&rsquo;s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. The group has combined annual revenues of &euro; and over 500 clients globally across many industry sectors. It has more thanpeople in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas

Majorel is now Teleperformance.Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance.&nbsp;Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.&nbsp;&nbsp;A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional, and one of the strategic highlights of acquiring Majorel is that the combined organization will offer significant career development opportunities all around the world.Are you ready to explore a whole new world of vast opportunities? We're ready to welcome you. Apply today!&nbsp; Cluj Napoca Address: Garii 21 Building D, E, Cluj-Napoca Building: Liberty Technology Park Sibiu Address: Nicolaus Olahus, Tower B, Sibiu Building: Business Center Brasov Address: Ionescu Crum, Tower, Brasov Building: Business ParkBucurestiAdress: Gara Herastrau Nr 4Green CourtBuilding C, Floor 9

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