Job details

Join our dynamic team at SOFMEDICA Ventures, a leader in innovative medical technologies across Europe. We are looking for a passionate and customer-focused Support Representative to enhance our revolutionary surgical training platform. Based in Bucharest, you will be the first point of contact for our customers, ensuring they have exceptional experiences.

• Provide first-line support to customers in Romania via phone, email, and chat in both Romanian and English.
• Respond promptly and professionally to customer inquiries, resolving issues efficiently.
• Guide customers through product setup and usage of the SOFMEDICA platform.
• Troubleshoot technical issues and provide step-by-step solutions.
• Escalate complex issues to senior support or engineering teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Contribute to support documentation and knowledge base articles.
• Build strong relationships with customers, acting as their trusted advisor.
• Collaborate with the sales team to facilitate smooth onboarding for new customers.
• Stay up-to-date with new features and participate in ongoing training programs.

Requirements:

• Bachelor's degree (business, life sciences, or healthcare preferred).
• Proficient in MS Office and comfortable with CRM and sales tools.
• Fluent in Greek and English.
• Basic understanding of troubleshooting methods.

Benefits:

• Competitive compensation and benefits package.
• Comprehensive sales training program and ongoing professional development.
• Opportunity to work with cutting-edge medical technology.
• Clear career progression path.
• Supportive team environment with mentorship.
• Flexible work arrangements with remote work options.