Job details

100% job on site (only from office).

Contract type: Determined (1 year) with the possibility of prolong.

Location: Bucharest, Aurel Vlaicu, near Promenada Mall (Barbu Vacarescu Blvd.)

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Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

We are looking for a motivated candidate to join us as a:

Digital Power Customer Care Representative (with French)

Location: Bucharest

Responsibilities:

• CCR agents receive various technical requests from the customers through different channels (phone and mail – eCare platform). The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type.
• The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
• Acting as a technical point of contact between the engineering team, customers and partners.

Requirements:

• Fluency in English & Spanish
• Technical knowledge (a minimum or medium level of knowledge in a specific or various technical fields). 
• Customer focused and good communication skills.
• Strong and motivated.

We Offer:

• Motivational salary package
• Performance bonus, multiple incentive bonus
• Meal vouchers
• Free Gym 
• Team buildings 
• Transport allowance
• Sim allowance 
• Private Medical Insurance
• Paid 4 hours leave per month
• Discounts on specific Huawei products 
• Awards for performance. 
• Life time learning environment and tools
• Great amount of Product Documentation
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community