Stellendetail

WE ARE SEEKING CUSTOMER EXPERIENCE ADVISORS FOR OUR OFFICES IN TARGU MURES & CLUJ NAPOCA

This role has a hybrid work mode - 3 days from home, 2 days from the office.

If you have excellent English skills, and you are interested to work in a multinational company, then we have what you need.

Your mission is:

• To manage all past booking cases in a customer orientated way and to deliver excellent customer service at all times.

Your role is:

• Acknowledge all inquires received within specified service standard requirements.
• Ensure that all requests received are investigated and a conclusion is reached within specified service standard requirements.
• Provide resolutions to cases in an effective and timely manner, maintaining a high level of service.
• Update the reservation system.
• Ensure that customers are updated with the progress made, within specified service standard requirements.
• Maintain, improve and build on relationships with existing/new partners (clients and hotel partners).

As this is an entry-level position, full training will be given to the right individual.

What we need from you:

• Excellent written and verbal communication skills in English;
• Accuracy, research skills and attention to detail;
• Strong communication, interpersonal and client relationship management skills;
• Strong negotiating and influencing skills;
• Strong analytical skills;
• Problem solving abilities;

• Computer literate.

Besides the career we offer:

• An amazing training experience from day one, where you will be trained and supported extensively to ensure your success;
• Discounts on hotel accommodation around world for friends and family;
• Professional Development and advancement opportunities;
• Private medical health care;
• 7Card Gym membership |(discounted);
  
• Meal tickets;
• Referral bonus;
• Temporary hybrid work (remote & office work). Working from the office will be required in different situations, for example, (but not only) during the training period. More details about our current hybrid work system will be provided upon application.

If you are thinking "Yes!" - We would love to hear from you.