Stellendetail

Job description:

• Maintain and strengthen long-term relationships with existing customers, ensuring a high level of satisfaction and continuous engagement.
• Act as the main point of contact for assigned customer accounts, providing timely support, clarifications, and assistance related to orders, technical requirements, and ongoing projects.
• Understand customer needs and translate them into actionable internal tasks for production, engineering, and logistics teams.
• Monitor ongoing orders, deliveries, and after-sales feedback to ensure a smooth customer experience.
• Conduct regular follow-ups with clients to evaluate satisfaction and address potential issues before they escalate.
• Maintain up-to-date records of all customer interactions, technical requests, and commercial discussions using CRM software.
• Prepare and deliver technical and commercial presentations or documentation when required.
• Collaborate closely with internal departments (production, quality, engineering, logistics) to ensure customer requirements are fully understood and m.
• Support the quotation process by gathering customer requirements and ensuring clear communication between the customer and internal estimating teams.
• Handle complaints or non-conformities in coordination with the quality team, ensuring timely and professional resolution.

Professional experience & skills desired to have:

• University-level studies – preferably in Engineering.
• Previous experience in customer service, account management, or sales engineering, preferably within the machining or metal fabrication industry
• Understanding of sheet metal fabrication, CNC turning, and milling processes (a strong advantage).
• Excellent communication, relationship-building, and problem-solving skills.
• Strong organizational abilities and attention to detail, with the capacity to manage multiple customer accounts simultaneously.
• Fluency in commercial and technical English; German is a strong plus.
• Proficiency in using CRM systems and Microsoft Office tools.
• Ability to work both independently and collaboratively in a fast-paced, customer-focused environment.
• A proactive mindset, with the ability to anticipate customer needs and contribute to long-term partnerships.

What we offer you:

• Competitive salary
• Meal tickets
• Gift tickets for Christmas, Easter, Children’s Day and Women’s Day
• The 13th salary
• Annual bonus according to the company performance, bonus for the purchase of glasses, referral bonus
• Medical services for you and your family members
• Gym and wellness discount package
• Professional development opportunities and trainings
• Bookster (online platform through which employees can borrow books with no charge)
• Flexible working hours
• Vacation days: 23 days/year at employment