Détails du poste

Join our dynamic team as a Swedish-speaking Travel Support Representative, where you'll play a key role in assisting travelers with their journey. This full-time position offers a hybrid work model, allowing you to enjoy a healthy work-life balance.

Key Responsibilities:

• Handle customer inquiries via calls, email, and chat.
• Provide accurate information and solutions for travel services.
• Ensure customer satisfaction with empathy and professionalism.
• Work towards individual and team KPIs.
• Maintain and update customer information in internal systems.
• Build and maintain knowledge of client products and services.
• Participate in training and quality improvement initiatives.

Requirements:

• Fluent in Swedish and proficient in English.
• Strong communication and customer service skills.
• Confident using computers and multiple systems.
• Ability to multitask in a fast-paced environment.
• Flexible and adaptable to change.
• High school diploma; customer service experience is a plus.
• Availability to work fixed weekday shifts.

What We Offer:

• Competitive salary with performance-based bonuses.
• Hybrid working model.
• Fully paid training and onboarding.
• Continuous learning and development programs.
• Career growth and internal mobility opportunities.
• Health and wellbeing initiatives.
• Relocation support provided.
• Additional benefits including transportation allowance, medical plan, life insurance, and more.

Note: Non-EU candidates must have a valid work permit for Bulgaria.