Détails du poste

With over 1500 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. 

Within your role you will:

• Create and design effective training programs that address the specific needs and objectives of your specific project
• Utilize instructional design principles to develop engaging and interactive training materials, including manuals, presentations, and multimedia content
• Facilitate engaging and impactful training sessions, both in-person and virtually, to newlly employees
• Work closely with account managers and key stakeholders to understand the specific training needs
• Collaborate in the development of customized training strategies that align with account goals and objectives,
• Use assessment results to inform the design and delivery of targeted training initiatives.
• Gather feedback from participants and stakeholders to identify areas for improvement and adjust training strategies accordingly.

What will make you successful for the job:

• Excellent written and oral communication skills
• English C1 level assessment 
• Advanced user of digital collaboration and training tools (LMS platforms, video conferencing, interactive training tools). 
• Ability to quickly learn and teach product flows, processes, tools, and knowledge systems. 
• Solid understanding of operational KPIs and how training impacts performance. 
• Strong presentation, facilitation, and classroom management skills. 
• Ability to explain complex or technical information in a clear and structured manner. 
• Skilled in interactive learning methods: role‑plays, simulations, assessments, feedback loops. 
• Comfortable delivering training across multiple communication channels (voice, chat, email, in‑app). 
• Strong communication abilities and excellent interpersonal skills. 
• High level of organization, planning, and attention to detail. 
• Adaptable, proactive, and solution‑oriented in dynamic or ambiguous situations. 
• Skilled in giving constructive feedback and coaching for performance improvement. 
• Ability to manage high‑volume training cycles and maintain resilience during repetitive tasks. 
• Identify needs for retraining, coaching and improvement in processes and acts upon

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multi-cultural environment
• Private medical insurance
• Flexible working schedule & work from home possibilities
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.