Stellendetail

Join our dynamic team at Giant Group as a Payroll & Customer Support Specialist, where you'll play a crucial role in supporting UK-based contractors and agency clients. This hybrid role starts remotely, with future office work in Suceava, Romania.

Key Responsibilities:

• Manage a high volume of customer interactions via calls, emails, and live chat.
• Assist contractors with timesheet entries, expenses, and payroll inquiries.
• Clarify payroll processes, statutory entitlements, and portal usage.
• Resolve customer issues promptly and escalate complex queries as needed.
• Efficiently manage workload to meet SLAs and KPIs.
• Maintain accurate records and case notes.
• Contribute to process improvements and enhance customer experience.
• Strive for high customer satisfaction survey results.

Ideal Experience & Competencies:

• Advanced English proficiency (written & spoken) is mandatory.
• At least 1 year of experience in Customer Support, Customer Service, Call Center, or Helpdesk.
• Experience with payroll, timesheets, tax, or compliance is advantageous.
• Comfortable working with KPIs, SLAs, and multiple systems.
• Strong attention to detail and problem-solving skills.
• Ability to work under pressure and manage multiple tasks.
• Proficient in Microsoft Office.
• Professional and empathetic communication style.

Employee Benefits:

• 21 working days of paid annual leave.
• Paid leave on nationally recognized public holidays.
• Leave-related and social benefits, including holiday allowance and employer social contributions.
• Paid sick leave, maternity leave, and paternity leave as per legal requirements.

We are committed to equal opportunities in employment and welcome applications from all qualified candidates. Apply early as we may close the advert ahead of the deadline.