Detalii loc de munca

Customer Service with German - Work from Home

Requirements:

• Advanced German knowledge (C1 level) 

• Experience in Customer Service will be an asset

• Excellent verbal & written communication skills

• Proficient computer skills, Good knowledge of MS Office

• Customer orientation and ability to build professional relationships

• Team player with strong organizational skills

RESPONSIBILITIES:

• Act as a single point of entry for all calls and cases related to:

• Telephone support for our business customers 

• Advice on travel products such as flights, trains, rental cars, hotels via Amadeus

• Assistance to travelers during unexpected travel difficulties, . flight delay, bad weather, etc.

• After-sales support for customer inquiries, . cancellation, complaints, rebooking

• Receiving, updating and/or logging all requests

• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution

• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

WNS Global Services is a recognized leader in business process outsourcing (BPO).

We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!