Teleperformance Romania is the subsidiary of Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, a group present in80 countries. Teleperformance operates globally more than computerized workstations, with300K+ employees across more than340 contact centers and serving more than170 markets. It manages programs in265 different languages and dialects on behalf of major international companies operating in a wide variety of industries. In, Teleperformance Group reported a consolidated revenue of €bn.
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions.
In Romania, Teleperformance established its operations in2004 and has grown into the leader of the local market. Teleperformance Romania currently operates 800+ workstations with 1100+ employees, providing its services to major international players, including banks, insurance companies, travel and gaming, and telecommunication companies, as well to some of the main players of the Romanian market.
Teleperformance Romania's success is based on the company values, marketing know-how, quality of services, technology investment and HR systems. Specialized services include Omnichannel, Rightshore, Contact Center on Demand, Analytics Solutions, HomeBase, VIP Solutions, Sales, Digital Solutions, Face-to-Face, Internet Interactions, Technical Support, BPO, Credit and Collection, Social Media, B2B, and Customer Experience.
Teleperformance Romania Awards & Recognition:
Best Large Call Center of the Year - 2016
Best Large Call Center Manager - 2016
Best Contact Center Team Manager - 2017
Best Contact Center Agent