Travel Agent - German/English (Hybrid) - Iași- Conduent

Limbi vorbite

JThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Are you passionate about travel and love helping people? Put your German and English skills to work and join us as a Customer Service Agent in the exciting travel industry!

What you'll do:

Be the friendly voice and main point of contact for travelers via phone, email, and chat;
Manage inquiries, bookings, itinerary changes, and payments with care and accuracy;
Suggest travel destinations, dates, and options tailored to each client’s needs;
Coordinate with cruise lines and other partners to keep travelers informed;
Use booking software to organize and manage travel plans;
Quickly solve problems and update clients on any travel changes.

What we’re looking for:

Strong German and English communication skills (B2 level or higher);
A positive, customer-focused mindset;
Basic skills in Microsoft Office applications;
Previous experience in customer service is a plus, but not mandatory;
A team player who enjoys solving problems creatively;
Great attention to detail.

What we offer:

An innovative and supportive work environment within the travel industry;
Comprehensive 8-week training to get you up to speed;
Career growth opportunities in a global company;
A recognized Most Loved Workplace® culture;
Internal development programs with leadership roles often filled by our own team members;
Long-term career stability with a dedicated team.

Why Join Us?

Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
Career Growth Opportunities:We invest in our team's development, providing avenues for career progression and skill enhancement.
Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
Recognition as a Most Loved Workplace®:Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
Internal Talent Development:Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
Long-Term Career Building:Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Ready to help travelers create unforgettable experiences?

Apply now and start your journey with us as a Customer Service Agent in the travel industry!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.

Ref #19043

Beneficii acordate

Financiar

Medical

Dezvoltare

Condiții de lucru

Timp liber

Conduent

4.28

Who we are:

Together, we make a difference in the lives of millions every day.

When you join Conduent, you are engaged in creating the future – both our company’s and your own. From being a part of transformative and game-changing projects to finding new and better ways of getting work done. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.

Every day we work to build a culture where individuality is both noticed and valued – a culture where every employee can bring their authentic self to work. Whether you work remotely or in an office in any part of the world our sense of community is nurtured by constant interaction, collaboration, and connection.

Our people are united in their passion to make a positive difference – within their teams, communities, and society at large. This passion pushes us every day to work hard, innovate, think creatively, and solve problems.

About the company:
A Business Process Services Pioneer

As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions.  

We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day. 

Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.

Our Mission:

At Conduent we provide essential services and solutions that deliver exceptional outcomes. Through our diverse and dedicated associates, Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. It’s why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most.

Culture:
Life at Conduent is as diverse and exciting as the industries, clients, and partners we work with each day. We’re constantly evolving the way we work to create value for our clients, and we love the work we do.

As a company, we are committed to delivering an open and inclusive work environment by:

· Sourcing top diverse talent

· Developing our employees

· Working with certified diverse suppliers

· Supporting and creating opportunity in the communities that we serve

· Building a culture of high-performance and growth

Diversity and Inclusion

At Conduent, we believe in creating a strong and effective workforce and rely on the diverse backgrounds, experiences and expertise of our employees and clients to ensure that Conduent continues to get better, faster and stronger. Each employee has an inherent responsibility to ensure our business treats all people – colleagues, clients, and their customers – with dignity and respect.

Each of our business groups are made up of multicultural teams, where colleagues bring diverse perspectives to problem solving. This drives creativity, innovation, and improved decision-making, which are key competitive principles in a global marketplace.

Our Core Values:

Conduent’s Core Values guide how we think, act, and make decisions.

· Drive client success

o We are committed to delivering exceptional outcomes to our clients and their end users. We believe every interaction and every touchpoint is an opportunity to delight and demonstrate value.

· Deliver with quality and personal accountability

o We strive to deliver the highest quality in every aspect of our business – from how we handle a customer call for service to transitioning to a new data center. Whether it’s for an external client or an internal business partner, we deliver with quality, while also taking personal accountability, to ensure we’re the best we can be.

· Be open and inclusive

o We believe good ideas can come from anywhere and diverse perspectives contribute to better decisions and outcomes for our associates, clients, and communities. Combined with a safe and inclusive environment and opportunities to grow, we strive to make Conduent a great place to work for all associates.

· Communicate with purpose

o Proactive and effective two-way communication is essential to build trust, resilience and clarity around our company’s goals and objectives. Our communications are candid, timely and transparent, enabling us to mitigate risk and plan ahead.

· Be a good teammate

o Teamwork and collaboration are the hallmarks of our culture. We support each other across business groups and functions, collaborate to solve problems, and lead with honesty and respect. We put the team first, ensuring that we all win together.

· Be Conduent proud and act with humility

o We are proud of our work and our company, yet always respectful and humble. We strive to constantly grow and learn by openly reflecting on
our own performance first. We actively listen to feedback from all stakeholders to improve our services and our organization.

Innovation:

Staying essential to our customers and end-users requires constant innovation.

We work with our clients every day to help them transform their business through the power of our technology platforms combined with the deep expertise of our people and a strong partner eco-system. This approach leverages the latest digital technologies combined with an invaluable human touch to provide modern experience and better outcomes for our clients and their end-users.