Expérimenté (5-10 ans)

<html><body>Join our dynamic team at Giant Group as a Payroll & Customer Support Specialist, where you'll play a crucial role in supporting UK-based contractors and agency clients. This hybrid role starts remotely, with future office work in Suceava, Romania.Key Responsibilities:<ul><li>Manage a high volume of customer interactions via calls, emails, and live chat.</li><li>Assist contractors with timesheet entries, expenses, and payroll inquiries.</li><li>Clarify payroll processes, statutory entitlements, and portal usage.</li><li>Resolve customer issues promptly and escalate complex queries as needed.</li><li>Efficiently manage workload to meet SLAs and KPIs.</li><li>Maintain accurate records and case notes.</li><li>Contribute to process improvements and enhance customer experience.</li><li>Strive for high customer satisfaction survey results.</li></ul>Ideal Experience & Competencies:<ul><li>Advanced English proficiency (written & spoken) is mandatory.</li><li>At least 1 year of experience in Customer Support, Customer Service, Call Center, or Helpdesk.</li><li>Experience with payroll, timesheets, tax, or compliance is advantageous.</li><li>Comfortable working with KPIs, SLAs, and multiple systems.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Proficient in Microsoft Office.</li><li>Professional and empathetic communication style.</li></ul>Employee Benefits:<ul><li>21 working days of paid annual leave.</li><li>Paid leave on nationally recognized public holidays.</li><li>Leave-related and social benefits, including holiday allowance and employer social contributions.</li><li>Paid sick leave, maternity leave, and paternity leave as per legal requirements.</li></ul>We are committed to equal opportunities in employment and welcome applications from all qualified candidates. Apply early as we may close the advert ahead of the deadline.</body></html>

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