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💼 Welcome to Ascensos

At Ascensos, we don’t just support customers—we create exceptional experiences. As one of Europe’s fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.

Now, we’re expanding our Bucharest team with a French-speaking Support Advisor to work with one of the biggest global retailer of sports and casual wear. You’ll help customers from Europe enjoy smooth experiences with their orders and products.

🔍 About the Role

• Position: Customer Support Advisor
• Languages:French (B2–C1) + English (B2 or above)
• Work model: Hybrid (2 days in-office / 3 days remote – Bucharest)
• Support region: France, Belgium, Others
• Schedule: Monday to Saturday, 10:30 – 19:30
• Training period: 1 week + a few weeks of onboarding
• Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds

🛠️ What You’ll Do

• Provide support via phone and email to our French-speaking customers
• Assist with order localisations, refunds, returns, warranties, product information
• Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
• Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
• Contribute to knowledge base articles and internal documentation
• Stay up to date with the latest products and procedures through training and self-learning

🧐 You’ll Thrive If You Have...

• Fluent French and good English (at least B2), both spoken and written
• Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
• A knack for problem-solving with technical and logical thinking skills.
• Positive attitude and ability to remain calm in a fast-paced support environment
• The possibility of working in a hybrid mode

🎁 What We Offer at Ascensos

• Net salary: 5500 RON
• Meal vouchers – 35 RON/day
• Private health insurance after 3 months
• Paid training and access to Ascensos' Talent SPA (Learning & Development)
• Wellness initiatives and employee assistance programs
• Clear career growth paths: 90% of promotions come from within
• Modern office in Piata Muncii (on-site location)