Información del trabajo

🚀 Be part of something new and customer-driven

At DKV Mobility, Customer Service is more than answering questions — it’s about standing up for our customers, understanding their journey, and delivering experiences that truly make a difference across Europe.

💡 What you’ll do

As a Customer Service Agent, you’ll be the trusted voice of DKV for our customers. Every interaction is a chance to make a difference. You will:

• Be the Single Point of Contact for our customers — respond to inquiries via phone and email, follow requests end-to-end, and ensure clear, proactive communication.
• Coordinate deliveries and installations of our “need-explaining” products (like toll and refund solutions) — planning, monitoring, and adjusting timelines together with internal teams.
• Ensure data accuracy by entering and maintaining information in SAP and MS Dynamics, keeping customer data clean and reliable.
• Solve problems, not just close tickets — investigate complex requests, handle escalations, and find smart solutions that build customer trust.
• Work with integrity and structure, following policies, confidentiality standards, and our customer-first mindset.
• Collaborate with colleagues across Europe to deliver seamless, high-quality service.

🌟 What makes you a great fit

We’re looking for someone who combines empathy, curiosity, and a structured way of working — someone who sees every interaction as an opportunity to make things better.

You bring:

• 2+ years of experience in Customer Service, Sales, Logistics, or Supply Chain (B2B is a big plus).
• Fluency in German (C1) and strong English for international collaboration.
• Any other languages are a plus.
• Familiarity with SAP or MS Dynamics (big plus) and solid MS Office skills.
• Excellent communication skills, empathy, and composure in tense situations.
• A solution-oriented mindset and genuine joy in turning a “difficult client” into a satisfied customer.
• Team spirit and a desire to grow in a dynamic, international environment.

What we offer:

• Attractive benefits package
• A great work environment with great colleagues that offer support and guidance
• Regina Maria medical subscription for you and your family according to internal policy
• Meal vouchers
• Special discounts for gyms
• Additional days off
• DKV card with discount for fuel valid in 25 countries
• When you are in the office can have free facilities like massage, fruits, coffee
• Flexible working environment within a dynamic team.
• We value and respect a good work life balance

Always true to our philosophy: "You drive, we care."