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Početni (0-2 godine), Srednji (2-5 godina)

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For our client, a multinational company from FMCG industry, we are looking for a determined Customer Service Support to join their team.

Skills you need in order to perform the job:

  • University degree;
  • Minim 1 year experience in a similar job;
  • Basic accounting knowledge;
  • English language level at least medium;
  • Knowledge of technical tools like: MS Office, reporting tools, Navision, Set 2 Sell;
  • Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers;
  • The ability to be flexible and creative in dealing with customers;
  • Dedicated to meeting the expectations and requirements of internal and external customers;
  • Can quickly ­find common ground and solve problems;
  • Active listening and patience to hear people out.

Job description:

  • Ensure the development of customers and sales in the dedicated area by selling proactively through phone
  • Serve and provide the best in class customer service experience to our customers
  • Customer Service Representative makes the customer interested in what he/she is selling and turn that interest into a sale. It makes outbound calls or accepts incoming calls to describe the products explain the benefits of these products and answer their customer’s questions.
  • Telesales activity with a specific portfolio of clients’ every day
  • Maintaining a close relationship with sales consultants for the same portfolio of clients in order to secure accurate orders and products for their clients
  • Provide assistance to Sales Team on routine inquiries and information requests
  • Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
  • Follow collections from customers and exceeding their payment deadlines;
  • Stock follow-up, adjusting the orders accordingly
  • Maintaining a direct relationship with: distributors orders’ team ; direct customers; responsible persons from warehouse
  • Supports sales managers by tracking, investigating, and reporting sales information; resolving problems
  • Follow up clientele’s database (working on Set2Sell)
  • Implementing the commercial policies
  • Informing for any changes (formula or packaging) at existing products
  • Invoices corrections – queries from customers
  • Manages the order realizing
  • Manages claims from customers by solving or redirecting accordingly.

This job is for determined period of 2 years.

The recruitment process will be conducted through QPAS - Recruitment Company.