Customer Service Advisor with French & English

Nivo karijere

Početni (0-2 godine)

Poznavanje jezika

engleski, francuski

Adresa/e posla

POSITION LOCATED in IASI (Palas) and SUCEAVA (Iulius Mall)

Main accountabilities:

• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.

• Fluency in French
• Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in MS Office, MS based applications
• Basic technical support experience an advantage but not necessary
• Flexible, well-motivated team player, ability to work under pressure
• Available to work in shifts.


  • Flexible schedule (part time, full time)
  • Attractive salary package;
  • Meal tickets;
  • Salary increase after 4 and 6 months;
  • Private Health insurance (you can choose between a list of providers);
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • 7card discount;
  • Other bonuses as per company policy;
  • Significant development opportunities within the company.

We are looking to fill this positions immediately.

  • Online intervju
  • What do you know about our company? Why did you apply for this job?
  • What are your expectations in terms of team, work environment, salary?
  • Are you available to work in shifts?