Nivo karijere

Srednji (2-5 godina), Početni (0-2 godine)

Poznavanje jezika

francuski, engleski

Adresa/e posla

Ovaj posao nije aktuelan ali možete poslati vašu radnu biografiju kompaniji direktno.

JOB REQUIREMENTS
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report technical problems following specific procedures


SKILLS AND EXPERIENCE

· French – proficient level
· English - proficient level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus