Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, germană, franceză

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Getting to know us

At Atos, we are striving to create the firm of the future by bringing together people, technology and business. Every day we power progress for our clients and partners, the wider community and ourselves. It is our unique approach that makes this possible.

Atos is aglobal leader in digital transformation with approximatelyemployees in 72 countries and annual revenue of around € 12 billion. The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

Job description:

  • Daily control of all standard activities done by engineers.
  • Assigning and planning tickets, tracking & tracing of outstanding tickets
  • Standard Change validation: intake, implement and aftercare
  • Assigning WFT’s which are a result of non-standard changes managed by SMC Change Manager
  • Assigning activities which are a result of problems managed by SMC Problem Manager
  • Escalations to the team manager in case of doubt, issues and lack of  resource capacity 
  • Assuring changes accuracy ( check, request and validation of the mandatory informations)
  • Assuring  guidance ( advising requesters on the right categories and  CIPs forms to be used)
  • Keeping a clear communication between/with the engineers and the requesters to get the changes correctly implemented
  • Identifying non standard changes that can be transformed to standard changes
  • Plan on call/stand by activities
  • Keep informed on vacantions/leave of team members
  • Verify/track resources available for daily operations
  • Building and maintaining good relationship with the requesters
  • Enabling promt execution and implementation of service delivery
  • Service delivery according to SLA

Job requirements:

  •  Preferably technical university degree or a similar qualification.
  •  Professional experience in: Ticketing system knowledge; Work instructions/ procedures; IT infrastructure (ITIL Foundations is a plus); Customer Relations would be a plus;
  • High Customer Focus;
  • Fluency in English language and 2nd language would be a plus.

What we offer

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certificatigoing In-depth training with current and emerging products and technologies;
• Flexible benefitMedical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days.

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.