Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Job overview:

We are looking for an Windows System Engineer to join our 3rd level support team, team that handles medium and large infrastructures, mainly enterprise environments. 

As a member of the team, you will be involved in management activities of our customers IT infrastructures and troubleshooting technical issues. You will need to make sure that the incidents assigned to you are acknowledged and resolved in the agreed period. In addition to that, your activity will include performing maintenances and implementation of changes within the customer’s infrastructure.

The Infrastructure Division offerssupport and availability to our customers, therefore you will be working in shifts. Currently, the team operates in three shifts: 07:00 AM - 15:30; 11:30 AM - 20:00, and 23:00 – 07:30 AM. In addition to those shifts that require your presence in the office, every engineer also performs stand-by shifts, which are performed remotely and are designed to cover the critical issues that can arise during weekends and ensure a backup for the person who is on the night shift during weekdays. 

What you will do:

  • Offer 3rd line support for the customers managed by your team
  • Ensure the day by day maintenance of the IT infrastructures of our customers
  • Analyze tickets generated by our monitoring systems in order to quickly repair them
  • Analyze the support requests sent by our customers by phone, email or web submit
  • Timely update every support ticket assigned to your group
  • Ensure timely and qualitative delivery according to the release process and perform the necessary follow-up on this
  • Accurate ticket documentation of the support request and troubleshooting steps taken
  • Take ownership and responsibility for all your assignments
  • Maintenance of operational systems/resources at customer sites (Windows Server Updates, Hypervisor Upgrades, Hardware Upgrades, etc…)
  • Deliver projects requested by our customers
  • Deliver monthly Trend Analysis reports for managed customers
  • Provide technical training for other levels when new projects/tools are integrated within Cegeka
  • Create and update technical procedures
  • Create the technical documentation for all new Cegeka integrations (Server documentation, DLD, HLD, etc...)
  • Interact with the customer, by positively exposing Cegeka during the direct communication with customers
  • Work in close collaboration with your colleagues and customer to ensure that service delivery is at the highest standard
  • Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations
  • Attend trainings and team meetings
  • Respect deadlines and procedures agreed at team level or with the customer
  • Bring your contribution to ensure that the SLAs are met

 

What you need to know:

  • Expert knowledge of Microsoft Windows Server Platforms
  • Very good knowledge in working with and troubleshooting Active Directory Services, DNS, DHCP, IIS, File & Printing, Storage Spaces, Clustering Services, Certification Authority
  • Good knowledge & experience with Direct Access is a plus
  • Very good knowledge of WSUS and SCCM
  • Very good knowledge of Azure IaaS & PaaS solutions; AWS knowledge is a plus
  • Expert knowledge of virtualization platforms: ESXi & Hyper-V
  • Good knowledge of Microsoft SQL Server administration
  • Expert understanding of server hardware fundamentals
  • Very good knowledge & experience with enterprise class storage subsystems
  • Expert knowledge of at least one enterprise class backup system
  • Expert knowledge and experience with enterprise class Antivirus products
  • Very good understanding of networking fundamentals
  • Basic knowledge & experience with SCOM is a plus
  • Relevant experience with PowerShell & VBS

 

What we expect from you:

  • You have 5+ years of experience in a similar position
  • You are friendly and professional in dealing with the customer and are able to demonstrate customer focus
  • You have a strong desire to work in a collaborative environment
  • Have a strong desire to adopt new technologies and keep the pace with an ever growing customer and technology base
  • Able to identify process improvement opportunities
  • Bring structure in your work
  • Be result-driven with a keen eye for quality
  • Familiar with the ITIL Framework (Certification is a plus)
  • Adapt to constant changing business priorities
  • You are stress resistant and can cope with SLAs and deadlines
  • Be open to improvement and committed to taking initiative
  • Be passionate towards the IT industry and interested in self-development
  • Have strong team spirit and get involved in the development of the team
  • Be punctual and flexible
  • Be willing to listen, learn and also share your knowledge with the team
  • Excellent English skills, both written and verbal
  • Be willing to travel
  • Be a colleague and not only a team member J
  • Proactively contribute to building and maintaining a focused and positive atmosphere within the team

 

What we offer:

  • Headquarters in the center of Bucharest (Victoriei Square)
  • We leave you room to balance your work and private life - 22 days as annual vacation, plus 1 day added at every 3 years within the company
  • Private medical subscription, you can choose from 2 providers
  • Meal tickets
  • Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
  • Preferential rates to 7Card subscription
  • Access to a modern library
  • Preferential rates to dental clinic
  • Guidance and support for different loans, from one of our partner, a financial broker company
  • Massage within the company premises
  • Team events (team-buildings, team hangouts, Christmas party, etc.)
  • Relaxation room (foosball, darts, board games, X-box, etc.)
  • Access to various training programs (soft and hard skills trainings, according to the internal training policies)
  • Continuous learning and improvement activities
  • Long term career development programs
  • Being part of a growing organization with Belgian roots