Nivel cariera

Middle (2-5 ani), Senior (5-10 ani), Entry (0-2 ani)

Limbi vorbite

engleză, germană

Adresa/adresele jobului


Requirements:

● Fluent in German and English, both written and verbal
● Understanding and interest in consumer based electronics
● 
Availability for a full-time schedule, Monday - Friday, 10:30 - 18:30 (potentially Saturdays also in the future)
● Excellent verbal and written communications skills, excellent attention to detail
● Proven resolution, logical troubleshooting, customer service and customer satisfaction skills
● Experience using WiFi enabled devices and products
● Strong problem solving / resolution skills
● Excellent listening, probing and de-escalation skills
● Ability to learn quickly and be passionate about learning new concepts, technology and processes
● Possess strong analytical skills
● Ability to handle multiple tasks and prioritise on an on-going basis
● Strong ability to understand technical issues in an environment involving products, platforms and smartphone apps

Competencies:

● Passionate about delivering exceptional customer service
● Build strong relationships with customers
● Work well within a team and can motivate other team members
● Focused on meeting/exceeding targets
● An excellent time manager with the skills and ability to prioritise workloads
● Self-motivated with a high level of initiative and attention to detail
● A team player with excellent interpersonal skills
● Committed to continuous development
● Quality focused

Role Description:
As part of your role, you will troubleshoot quickly and efficiently, providing information and solutions to customers of a French consumer electronics company, known for design and innovation in connected devices (ex. Wi-Fi Scales, Wireless Security Cameras, Smart Sleep Systems etc.).

This is a fantastic and challenging opportunity to work with and support the leaders in the health technology revolution.

Are you passionate about innovation and leading-edge products that can have an impact on the environment and how we live our lives? Then this is for you!

Responsibilities:

● Resolving hardware and software issues via email/phone and social media based support
● Testing beta releases of firmware and software and provide feedback for improvement
● Working with internal systems you will document each call via a client ticket system
● Improving the way we work through new processes, tools, communication and organization
● Maintain and support quality and statistical standards at all times
● Working as part of a team, you will work to both individual and group targets
● Provide excellent customer technical support, you will strive for first call resolution with each case
● Becoming an expert of the client products, tools and processes

We offer:

- Stable job - permanent labor contracts
- Tenure salary increases
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Monthly meal tickets
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

It’s different here!