Warranty Claims Officer with Danish

Nivel cariera

Entry (0-2 ani)

Limbi vorbite

engleză, daneză

Adresa/adresele jobului

Perfect Candidate

  • University Degree;
  • Fluency in language in process and English;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Energetic, self-motivated with ability to work both independently and as part of a team;
  • Positive attitude, good communication skills, team player;

Main Activities

  • On-hold claims processing, warranty claim closing and invoice processing, abnormality check call, abnormal claim audit, parts collection issue follow-up & ap declaration;
  • ASC Parts Support: parts issue liaison and support, parts return, parts claim handling;
  • Product Return Management: process the exchange/ refund of products;
  • Acting as liaise between customer HQ and local service centers/ dealers;
  • Audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
  • Escalate/ Initiate Credit Notes/ post invoices etc, prior to sending for further actions to relevant client departments;
  • Collaborate with the appropriate stakeholders for claim resolution (HQ / Finance / Contact center / Depot);

Other Information

  • Attractive compensation package including: performance based bonus, meal tickets, life & medical insurance;
  • A career within dynamic growing multinational environment and a fresh and enthusiastic team.