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engleză, chineză

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Ideal Candidate

• University degree
• Fluent Chinese (at least C1 level, both spoken and written)
• Good command of English
• Mechanics knowledge would be a big advantage
• PC skills (MS Word, MS Excel, MS Outlook)
• Attention to detail
• Ability to solve urgent matters and work under pressure
• Good communication skills
• Team player with interpersonal and conflict management skills

Job Description

The Warranty Claims Assessor is responsible for reviewing selected warranty claims submitted by the dealers of a huge automotive company and decide if a claim can be reimbursed or not.

Key Responsibilities:
• Assess and process warranty claims that are submitted electronically by the dealer
• Resolve dealer issues and answer questions submitted through an electronic communication system
• Receive and assess claim according to defined procedures/ routines
• Perform claim assessment and follow defined procedures to resolve correctly.
• Document verifications and customer information in data capture tools and when needed, transfer claims/ tickets to another responsible party, for resolution


We offer:

  •  Relocation package for candidates from other cities/ countries;
  • Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
  •  Opportunity to practice Chinese with native speakers;
  •  Access to a global network of knowledge and resources;
  •  Extensive training through a variety of methods – online, classroom, etc;
  •  Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
  •  An experienced Career Counselor to guide you and check on your progress;
  •  Interesting and challenging work for the world’s leading companies – our clients;
  •  Professional growth opportunities that recognize individual contributions and performance;
  •  A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

  • Interviu online
  • From a scale from 1 to 10 how would you rate your Chinese level (written and spoken)?
  • What are your salary expectations regarding this role?