Voice Network Support Engineer (Level 2)

Qualifications:

• Good networking & PC knowledge required
• Strong interpersonal skills:
  • Demonstrated ability to effectively manage customer problems
  • Must be an effective communicator
• Must have the ability to multi-task (within reason)
• CCNP Voice / Collaboration certification or equivalent Cisco Unified Communications portfolio knowledge required
• Good knowledge and working experience with Cisco CME, CUCM, CUC, IM&P, Voice Gateways, CUBE, Expressway, Jabber (local and MRA)
• Familiar with the use of Cisco RTMT, TranslatorX and other trace analysis tools
• Familiar with network monitoring and management tools
• Experience with Cisco UCCX and Cisco Finesse is considered a plus
• Be able to provide escalation support when working with telco carriers

Job Description Summary:

Actively participate in “business as usual” operational routines, project rollouts and ensure all activities are carried out in a timely manner according to industry best practices and “in house” processes in order to deliver high quality services to our customers.

Responsibilities:

• Provide excellent customer interface and customer satisfaction skills
• Plan, execute & document project activities and “business as usual” tasks through to resolution
• Manage and communicate change scope and schedules
• Resolve and document service request activities using ITSM ticketing systems
• Ability to work shifts and hours based on the requirements of the Network Operations Center
• Provide 1st and 2nd level Cisco VOIP support to isolate and resolve voice network issues
• Assist with project rollouts as assigned by the customer and/or line manager

As a GCI employee for Romania offices you will benefit from:

• Competitive salary package
• Professional and continuous training
• Private health insurance
• Developing a career in an expanding company
• International and multicultural exposure
• Strengthen your English and other international language skills
• Learn all about and grow in the ever-expanding Telecommunications Industry