Nivel cariera

Middle (2-5 ani)

Limbi vorbite


Mandatory skills:

o College degree
o Very good communication skills in English, both written and spoken
o Willingness and ability to take on new assignments and learn new skills (VDI technologies - VMware View, Xen Desktop, NetScaler, etc.)
o Proven skills and experience administering medium to large VMware vSphere, VMware ESXi (version , or ) infrastructures
o Proven skills and experience administering medium to large Citrix Xen Server infrastructures o Proven skills and experience administering medium to large Microsoft Hyper-V Server infrastructures
o Proven skills and experience with Windows and Linux operating systems administration and troubleshooting (Windows Server, Windows Server, Windows, Linux)
o General knowledge and experience with networking concepts and technologies
o Familiarity with database and networking concepts, protocols, and implementations
o Advanced troubleshooting skills
o History of providing excellent customer service with both internal and external customers
o Basic programming skills
o Quick learner
o Organizational, multi-tasking and prioritizing skills
o Ability to meet strict deadlines
o Ability to apply and build appropriate knowledge skills and experience
o Able to contribute to strategic thinking
o Ability to work unsupervised and be proactive
o Ability to work both independently and as part of a team

Nice to have skills:

o UNIX / Linux shell scripting (bash, etc.)
o Storage SAN / NAS / Netapp
o Has used and understands ticketing tools and concepts
o General understanding of ITIL/IT Service Management concepts
o Experience using RES – profile management
o Previous experience in similar roles

Job description:

•Part of a global support team providing steady state support (Level 2 and Level 3) and production operations for VDI (virtual desktop infrastructure) clients
• Perform Level 2/3 Support for client virtual desktop infrastructures (VDI) based on Xen Desktop/VMware View solutions
• Perform Level 2/3 Support for Windows and Linux operating systems
• Perform planned off-hours changes per approved change/maintenance windows, as well as on-call support by rotation (predefined schedule) and off-hours interventions for high severity incidents as needed
• Follow, maintain and improve the processes and procedures defined for the project assigned
• Maintenance of the Owned Infrastructure
• Solve the remainder of the problems not solved at Levels 1 or , short of defects in products
• Document actions in the record
• Perform root cause analysis when required
• Work with vendors (as appropriate) to resolve problems
• Assist in the use of supported products
• Recommend process and tool improvements
• Contact other support groups/organizations as required
• Interface with other systems, networks, and operating system environments
• Route and work with Vendor support when required
• Provide documentation and training for the other team members as required
• Communicate with other levels of support via client chat tools or IBM tools, ticketing system, emails
• Create and implement change requests for incidents/problems as needed
• Participate in regular internal (IBM) and external (Customer) status meetings


Working Time:

• 8x5 (8 hours per day, 5 days per week)
• Work in shifts in order to cover the US timezone (regular 09:00 – 18:00, late 15:00 – 24:00)
• On-call support by rotation (scheduled)
• Work outside business hours (overtime) for scheduled changes or to resolve customer critical situations

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