Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, română, germană

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Job Description

• Part of a global support team providing steady state support (Level 2 and Level 3) and production operations for VDI (virtual desktop infrastructure) clients

• Perform Level 2/3 Support for client virtual desktop infrastructures (VDI) based on Xen Desktop/VMware View solutions • Perform Level 2/3 Support for Windows and Linux operating systems

• Perform planned off-hours changes per approved change/maintenance windows, as well as on-call support by rotation (predefined schedule) and off-hours interventions for high severity incidents as needed

• Follow, maintain and improve the processes and procedures defined for the project assigned

• Maintenance of the Owned Infrastructure

• Solve the remainder of the problems not solved at Levels 1 or , short of defects in products

• Document actions in the record

• Perform root cause analysis when required

• Work with vendors (as appropriate) to resolve problems

• Assist in the use of supported products

• Recommend process and tool improvements

• Contact other support groups/organizations as required

• Interface with other systems, networks, and operating system environments

• Route and work with Vendor support when required

• Provide documentation and training for the other team members as required

• Communicate with other levels of support via client chat tools or IBM tools, ticketing system, emails

• Create and implement change requests for incidents/problems as needed

• Participate in regular internal (IBM) and external (Customer) status meetings.

Mandatory Skills:

• College degree Very good communication skills in English, both written and spoken

• Willingness and ability to take on new assignments and learn new skills (VDI technologies - VMware View, Xen Desktop, NetScaler, etc.)

• Proven skills and experience administering medium to large VMware vSphere, VMware ESXi (version , or ) infrastructures

• Proven skills and experience administering medium to large Citrix Xen Server infrastructures o Proven skills and experience administering medium to large Microsoft Hyper-V Server infrastructures

• Proven skills and experience with Windows and Linux operating systems administration and troubleshooting (Windows Server, Windows Server, Windows, Linux)

• General knowledge and experience with networking concepts and technologies

• Familiarity with database and networking concepts, protocols, and implementations

• Advanced troubleshooting skills

• History of providing excellent customer service with both internal and external customers

• Basic programming skills

• Quick learner

• Organizational, multi-tasking and prioritizing skills

• Ability to meet strict deadlines

• Ability to apply and build appropriate knowledge skills and experience

• Able to contribute to strategic thinking

• Ability to work unsupervised and be proactive

• Ability to work both independently and as part of a team

Working Time:

• 8x5 (8 hours per day, 5 days per week)

• Work in shifts in order to cover the US time zone (regular 09:00 – 18:00, late 15:00 – 24:00)

• On-call support by rotation (scheduled)

• Work outside business hours (overtime) for scheduled changes or to resolve customer critical situations.

Nice to have skills:

• UNIX / Linux shell scripting (bash, etc.)

• Storage SAN / NAS / Netapp

• Has used and understands ticketing tools and concepts

• General understanding of ITIL/IT Service Management concepts

• Experience using RES – profile management

• Previous experience in similar roles


• Motivating salary

• Stimulating working environment 

Medical insurance

• Annual team building

• Opportunities to learn and grow your skills

• WorldClass membership discount