Ensures prompt application of customers’ payments for the assigned country and portfolio. Accomplishes established tasks. Offers proper solution to customers’ problems which might have an impact on payment application. Collaborates and supports the customers and partners.
(a) Daily interacts with internal and external customers by phone or e-mail to apply cash in the agreed time. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets;
(b) Analyses, investigates and reconciles transactions on customer accounts to ensure accuracy and completeness of the account information
(c) Is the first point of contact for internal and external customers in solving unallocated payments situations; understands and clarifies customer issues, uses all the available resources to solve customer problems.
(d) Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Is making follow-ups to make sure that customer issues are timely and accurately solved;
(e) Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers;
(f) Is aware and understands department policies, procedures and processes and proposes improvements that will increase department results and efficiency. Uses appropriately all the application tools available;
(g) Timely escalate critical issues on customer accounts after exhausting all the investigation efforts;timely escalates to manager all issues that might have a negative impact over the department’s objectives.
(h)Ensure adherence to Sarbannes-Oxley & other guidelines, and support internal & external audits.
(i) Is responsible with achieving any other tasks given by the direct manager in line with what the activity is supposed and in the timeline agreed at department level.
0-6 months in similar positions
• Fluency in English is a must;
• Fluency in any other European country is a plus;
• Strong written and verbal communication skills;
• Organized and very detail oriented;
• Good computer skills (MS Word, Excel, Adobe, PowerPoint, etc);
• Team player;
• Good negotiation skills;
• Ability to prioritize a busy workload;
• Results oriented;
• Ability to understand and apply the processes and procedures within the Credit&Collections department.