Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, spaniolă

Adresa/adresele jobului

Ideal Candidate for the Travel Advisor

• Customer oriented

• Good level of Spanish language

• Adaptable and flexible type of person

• Excellent problem solving skills with attention to details

• Excellent written and verbal communication skills

• High school degree and/or college degree

• Nice to have prior Contact Center/ travel industry / Customer care experience;

Key Accountabilities:

PRIMARY OBJECTIVE: To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

• To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers

• To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints

• To meet and exceed KPIs (AHT, quality, CSAT)

• To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.

• To follow processes and policies

• To follow documentation standards

• Ability to work rotating shifts to cover the Departments operating hours

You will enjoy:

• A great office, a friendly atmosphere and a multinational environment. Teambuilding and Christmas party.

• Bonuses for your results

• Wide range of development and training options (including soft skills and language courses)

• Free coffee and fruits to keep you energized but also medical coverage

• Bookster and Benefits Online for you to enjoy your hobbies