Passenger Service Agent (French Speaker)

agent - ticketing - french

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, franceză

Adresa/ adresele jobului

2-4 Strada Gara Herăstrău, București

Job Description

Does the idea of working in the Tourism field and using the most up-to-date technologies fascinate you? Do people envy you for your excellent communication skills? Are you a fluent French speaker? Oui?! Well, then this role was made for you! Get ready to join the largest OTA in South Eastern Europe, become a Passenger Service Agent Superhero and work in our fantastic new offices on the 11th floor of a modern, huge building, in Sector 2, near the Metro station Aurel Vlaicu.


As a Turism Agent, you will join our Passenger Service Center Department, and will be responsible for handling flight reservations of the French market. You will be responsible for providing guidance and assistance to our customers via phone in any inquiries they might have regarding their reservation. The right candidate should be able to ensure that all of our customers will have a pleasant and smooth booking experience.

- Handling inbound calls and replying to emails concerning flight tickets in French Language.
- Processing online reservations, issuing tickets and handling booking changes and cancellations.

Required Skills
- Excellent level of French language (native speaker).
- Advanced knowledge of English.
- Advance knowledge of PC (MS Office, Internet).
- Strong team working and interpersonal skills.
- Strong communication skills.
- Passionate about Customer Care.

Desired Skills
- University studies, preferably in Tourism.
- Knowledge of Air ticket reservation system/software will be considered a valuable asset.
- Experience in a call center will be considered a plus.

We Offer
- Attractive Remuneration Package.
- Medical insurance plan.
- Work in an international, dynamic and fun environment among young and smart people.
- Huge learning experience in using best practices and cutting-edge technologies.

  • Interviu online
  • What is your level of French?
  • Are you familiar with any GDS (Global Distribution System)? If yes, which one(s)?
  • What is your level of English?