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Entry (0-2 ani), Middle (2-5 ani)

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engleză

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Have you ever thought what happens after you book a flight ticket? If you want to find out what is behind the process and make a career out of it, join Tripsta!

Tripsta one of the largest Online Travel Agency in Europe, operating in more than 46 markets, having the headquarter in Athens and operating a Passenger Service Center in Bucharest.

Our technology and services are developed and operated in house.  We are a great team, young in spirit but full of knowledge, and we are looking for a new colleague to join us on our journey to help people find the best way to travel.

 

As a ticketing agent in the English support team you will be responsible for providing guidance and assistance to the passengers via phone and/or e-mail in any inquiries they might have regarding their reservation.

The right candidate should be able to ensure that all our customers will have a pleasant and smooth booking experience.

This is a full-time position and includes rotating shifts, during the day, night and weekends to ensure a 24/7, all year long support for the passengers. The shifts start from

We Offer

  • Extensive training delivered by our own certified internal trainer;
  • Bonus scheme based on qualitative and quantitative KPIs up to 100€ per month, paid every 3 months;
  • Working nomad program – up to 2 days working from home per month;
  • We cover 50% of the cost for 7card;
  • Private medical subscription with Regina Maria;
  • PlayStation and foosball table at the office;
  • Buddy Program to help you know, work and have fun with your new team;
  • Paid overtime and paid weekends;
  • We cover Uber trips from company account for the shifts that end at 23:00.

Responsibilities

  • Handling inbound calls and/or e-mails concerning flight tickets;
  • Processing online reservations, issuing tickets and handling booking changes and cancellations;
  • Processing credit card transactions.

 

Required Skills

  • Fluent in English, spoken and written;
  • Strong communication skills (oral and written);
  • Customer oriented;
  • Ability to work with multiple systems at the same time;
  • Positive attitude and flexibility;
  • Strong team working and interpersonal skills.

  • Interviu online
  • On a scale from 1 to, what is your English level? Please describe.
  • Please note that this is a full-time position that includes rotating shifts, during the day, night and weekends to ensure a 24/7, all year long support for the passengers. Do you have experience working in shifts?
  • Have you heard of Global Distribution systems (like Amadeus, Worldspan or Sabre) before? Have you worked with this kind of systems? In what context?