Ticketing agent (English) - Amadeus, Worldspan

agent turism - call center - ticketing - worldspan - amadeus - sabre

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

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Job Description

Does the idea of working in the Tourism field and using the most up-to-date technologies fascinate you? Do people envy you for your excellent communication skills? Are you a fluent English speaker? If yes, then this role was made for you! Get ready to join the largest OTA in South Eastern Europe, become a Passenger Service Agent Superhero and work in our fantastic new offices on the 11th floor of a modern, huge building, in Sector 2, near the Metro station Aurel Vlaicu.

As a Ticketing Agent, you will join our Passenger Service Center Department, and will be responsible for handling flight reservations of the English speaking markets. You will be responsible for providing guidance and assistance to our customers via phone in any inquiries they might have regarding their reservation. The right candidate should be able to ensure that all of our customers will have a pleasant and smooth booking experience.

*This full-time position is part of a 24-hour Passenger Service Center and includes rotating shifts and weekends

- Handling inbound calls concerning flight tickets in English Language.
- Processing online reservations, issuing tickets and handling booking changes and cancellations.

Required Skills
- Excellent command of English language.
- Minimum 1 year experience in a call center.
- Advance knowledge of PC (MS Office, Internet).
- Strong team working and interpersonal skills.
- Strong communication skills.
- Passionate about Customer Care.

Desired Skills
- Degree in undergraduate studies, preferably in Tourism.
- Previous experience in Travel agency.
- Knowledge of reservation system/software (Amadeus, Worldspan, Sabre) will be considered a valuable asset.

We Offer
- Attractive Remuneration Package.
- Medical insurance plan.
- Work in an international, dynamic and fun environment among young and smart people.
- Huge learning experience in using best practices and cutting-edge technologies.

  • Interviu online
  • Have you used any DGS in the past (Amadeus, Worldspan, Sabre)?
  • What is your English level?