PSC Ticketing agent English Team (Bucharest)

call center - customer support - turism

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București


Have you ever thought what happens after you book a flight ticket? If you want to find out what is behind the process and make a career out of it, join Tripsta!

We are one of the largest Online Travel Agency in Europe, all our technology and services are developed and operated in house, we work with not one, but three Global Distribution Systems (booking platforms/GDS), we are a great team, young in spirit but full of knowledge, and we are looking for a new colleague to join us on our journey to help people find the best way to travel.

 

As a ticketing agent in the 24/7 English support team you will be responsible for providing guidance and assistance to the passengers via phone and/or e-mail in any inquiries they might have regarding their reservation.

The right candidate should be able to ensure that all our customers will have a pleasant and smooth booking experience.

This is a full-time position and includes rotating shifts, during the day, night and weekends to ensure a 24/7, all year long support for the passengers.

Responsibilities

  • Handling inbound calls and/or e-mails concerning flight tickets;
  • Processing online reservations, issuing tickets and handling booking changes and cancellations;
  • Processing credit card transactions.

 

Required Skills

  • Fluent in English, spoken and written;
  • Strong communication skills (oral and written);
  • Customer oriented;
  • Knowledge of PC (MS Office, Internet);
  • Ability to work with numerous systems at the same time;
  • Positive attitude and flexibility;
  • Strong team working and interpersonal skills.

 

 Desired Skills

  • Studies in Tourism;
  • Previous experience in a travel agency;
  • Knowledge of Global Distribution Systems (Amadeus, Worldspan, Sabre).

We Offer

  • Growing opportunities, working in an international young company;
  • Trainings from basic GDS training to advanced ticketing with the help of our trainer;
  • Bonus scheme based on qualitative and quantitative KPIs (according to the department bonus scheme terms and conditions);
  • Private medical insurance;
  • PlayStation and foosball table at the office;
  • Extra-pay for weekend and night shifts;
  • Transport for the shifts that end after the public transportation system has closed. 


  • Interviu online
  • On a scale from 1 to 10, what is your English level? Please describe.
  • Please note that this is a full-time position that includes rotating shifts, during the day, night and weekends to ensure a 24/7, all year long support for the passengers. Do you have experience working in shifts?
  • Have you heard of Global Distribution systems (like Amadeus, Worldspan or Sabre) before? Have you worked with this kind of systems? In what context?