Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/adresele jobului


The Order to Cash and Territory Route Planning Team Leader is responsible to deliver high quality services in Route to cash processes to MCBC entities in scope by leading a team of Route to Cash specialists.
In this role, he/she drives operations KPI's adherence and continuous improvement by motivating team members, assessing performance and properly escalate and propose improvement plans.

KEY RESPONSIBILITIES

Process

  • Coordinate operations for designated process and team;
  • Deliver on agreed KPIs, escalate when case and implement corrective actions plans;
  • Provide necessary data files and reporting to support the business; 
  • Present performance indicators in operational reviews, analyze data & trends, implement continuous improvement initiatives;
  • Ensure that Route to Cash Process Maps and SOP's are followed and process controls are in place.

People

  • Adhere to MCBC HR practices in terms of people retention, performance assessment, motivation and talent development;
  • Perform Individual Performance reviews with the team members;
  • Develop action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members;
  • Owning and facilitating team meetings for better process performance and enhancement of team skills;
  • Facilitating issues resolution not only within team, but also inter-team and cross functional;
  • Owns 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR processes like employee health and safety regulations etc.;
  • Ensure all team members are aware of KPIs for agrees deliverables and of current & expected performance output.
  • Stakeholder management
  • Build strong and effective relationships with Route to Cash actors in Business

Finance

  • Operate within the Department Budget;
  • Drive productivity improvements within operations;
  • Identify opportunities for cost reduction

Compliance

  • Adhere to company policies;
  • Complies with the Internal Regulation and the EHS (Employee Health and Safety), the FSF (Fire Safety and Fighting) and Environmental Protection duties laid down under the law;
  • Responsible for keeping confidential the information, as per the internal policy, within the limits of the duties attached to their job;
  • Informs the line manager of any non-compliance identified in their work;
  • Treat everyone with respect, be ethical, lawful and trustworthy;
  • Respects and correctly promotes the image of the company and the code of conduct;
  • Responsible for the use of the available resources of the company only for the benefit of the company.
  • Responsible for the correct management of the inventory of goods entrusted to them by the Company and the expense reports relating to performance of the activity, in accordance with the internal procedures in force.

Support technology implementation

  • Support tools implementation by creating capacity in the team and allocating staff to both operations and

Continuous Improvement

  • Identify improvement opportunities on processes, raising them as proposal to next level for validation. Responsible for testing and

Migrations

  • Execute on growth plan and agreed transitions for designated teams/processes.

 

SKILLS & RELEVANT WORK EXPERIENCE

 

years’ experience in Order to Cash processes
- Team coordination experience preferred
- Prior experience in Shared Service Centers highly preferred;
- Previous experience providing Processes and Tools solutions for line managers.

 

Key skills

Business acumen, Client relationship, Job interviewing skills, Assessment skills, Communication &negotiations skills, Project Management skills, Change management skills.

OTHER COMMENTS

 

Leadership behavior:

- Serves as employee advocate and visible change agent;

- Operates efficiently and effectively in a matrix environment;

- Demonstrates effective collaboration without formal authority.