Entry (0-2 ani)
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• Provide BSS & VAS products first level technical operation support to our customers, including system monitoring, alarm handing, incident acknowledgement and first level incident troubleshooting and ticket management.
• Support offshore transition projects, and be involved in the knowledge transfer & sharing.
• Minimum of a Bachelor's Degree in computer science/Telecommunication or other related technical field.
• Has basic understanding telecom network and services.
• Spanish and English speaking skills are a must.
• Understanding of technical support operation model and processes.
• Knowledge about monitoring Systems.
• Basic knowledge of LINUX/Oracle database and Windows OS.
• Experience on Telecom/IT support will be a plus.
• Willing to work in shifts.
• Work in Bucharest, willing to travel abroad.