Nivel cariera

Middle (2-5 ani)

Limbi vorbite

maghiară

Adresa/ adresele jobului

Strada Gara Herăstrău, București

Salariu aproximativ brut oferit / luna in euro

1359 €


At Schneider Electric, we are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. We aim to inspire our employees to grow personally and professionally.

Consider a career with one of today's most innovative, international leaders: Schneider Electric.

Responsibilities:

- Providing 2nd level post-sales telephone and electronic support to APC customers and partners
- Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer’s support needs
- Provide escalation support to the 1st level support team
- Escalate customer issues to STSE and / or Field Service to provide on-site support as required
- Complete documentation and follow up on all commitments and customer details
- Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
- Provide relevant product training to other team members
- Ongoing proactive research and learning about new products
- Project Work, coaching

Your skills will include:

- Education: Bachelor’s Degree in Degree in Electrical Engineering, Computer Science or Business, Management
- Experience: 2 – 4 years of experience are requested
- Fluency required in English and Hungarian
- Min 3 years Technical Support experience required
- Previous Call-Centre experience desirable
- Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
- Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential
- Good knowledge of networking technologies (TCP/IP, SNMP) essential
- Working electrical and electronics knowledge essential
- Demonstrate flexibility and an ability to learn quickly
- Excellent problem solving abilities and aptitude to understand and explain technical information
- Proven ability to work towards individual and team targets
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative but also as part of a team
- Ability to develop and maintain customer rapport
- Ambition and drive to succeed and progress within the Customer Support organization at APC
- Good verbal and written communication skills are required
- The ability to work a flexible shift pattern
- Good coaching and presentation skills desired