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Nivel cariera

Middle (2-5 ani)

Limbi vorbite

maghiară

Adresa/ adresele jobului

Strada Gara Herăstrău, București

Salariu aproximativ brut oferit / luna in euro

1359 €

Acest job nu mai este activ.

At Schneider Electric, we are committed to fostering an engaging and collaborative work environment in which each person's career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. We aim to inspire our employees to grow personally and professionally.

Consider a career with one of today's most innovative, international leaders: Schneider Electric.

Responsibilities:

- Providing 2nd level post-sales telephone and electronic support to APC customers and partners
- Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer’s support needs
- Provide escalation support to the 1st level support team
- Escalate customer issues to STSE and / or Field Service to provide on-site support as required
- Complete documentation and follow up on all commitments and customer details
- Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
- Provide relevant product training to other team members
- Ongoing proactive research and learning about new products
- Project Work, coaching

Your skills will include:

- Education: Bachelor’s Degree in Degree in Electrical Engineering, Computer Science or Business, Management
- Experience: 2 – 4 years of experience are requested
- Fluency required in English and Hungarian
- Min 3 years Technical Support experience required
- Previous Call-Centre experience desirable
- Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
- Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential
- Good knowledge of networking technologies (TCP/IP, SNMP) essential
- Working electrical and electronics knowledge essential
- Demonstrate flexibility and an ability to learn quickly
- Excellent problem solving abilities and aptitude to understand and explain technical information
- Proven ability to work towards individual and team targets
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative but also as part of a team
- Ability to develop and maintain customer rapport
- Ambition and drive to succeed and progress within the Customer Support organization at APC
- Good verbal and written communication skills are required
- The ability to work a flexible shift pattern
- Good coaching and presentation skills desired


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