NOTE: Because of the COVID-19 situation we're experiencing stronger business growth than anticipated. Our clients are looking for online ordering solutions like ours. You can work from home fully until the COVID-19 threat is over.
Customer Success Technical Writer / Copywriter
Are you passionate about technical writing and factual communications? Would you like to create user guides, how to articles and KB’s that may shape users' decisions due to a level of detail that eliminates misconceptions, changes mindsets, and resonates with the most demanding buying or usage criteria?
Then join us! Help restaurant managers across the world to onboarding onto our food ordering system.
As a technical writer / copywriter you will be working independently or with other team members on various inbound and/or outbound customer success & tech support activities. Your goal is to capture the essence of our platform usage and put it out there in writing in a way that will convert confused accounts into happy customers.
To do this effectively, you need to have a good understanding of who our customers are, learn how they interact with our product and ultimately create useful and relevant explanatory content for them.
We’re looking for someone:
Fluent in English (spoken and written)
Strong technical writing / copywriting skills
Able to drive projects start to finish
Experience in a similar position is a plus
HTML knowledge is a plus
Basic CSS knowledge is a plus
Your main responsibility is to create, maintain and improve content for our ongoing customer success & tech support activities, including creating KB articles, short demo movies or manuals, tech info emails, initiatives or “how to” materials for restaurants and partners.
The main skill we are looking for is to be able to describe clearly and briefly, both in layman and technical terms as accurately and detailed as possible when and why you need certain functionalities and how to set up or how to work with various modules of our platform.
Our new team member should be willing to learn, stay up to date with best practices and industry trends and take initiative when there’s a new opportunity.
We believe food lovers should have an amazing ordering experience for their delivery. We think this should be possible without ripping off restaurants by charging high commission payments on every order. So, we’ve created the easiest, better, and quite affordable product that just has happened to also become the most popular among independent restaurants online.
The usual work location is at TechHub Bucharest (Universitate), but during the pandemic outbreak you may work from home.