Middle (2-5 ani)
Adresa/ adresele jobului
The technical support specialist will troubleshoot and resolve problems for Netop customers in a small support center environment. Will develop and maintain good working relationships with the established customer base in line with company values and expected behaviors.
- Answer live incoming phone chat calls as well as emails and respond to customer inquiry to troubleshoot, manage and resolve customer issues.
- Assume ownership and responsibility of customer issues and work with development as required to drive to resolution.
- Effectively escalate deeper technical issues to appropriate level.
- Capture necessary details into case management systems and provide response and resolution within SLA to customer.
- Proactively update customers with status and resolution progress.
- Work traversal with both development and sales teams to insure best in class service to our customers.
- Contribute with product knowledge documentation on Netop knowledge base
- Flexibility to work in different shiftsand
Required skills and experience:
-The ideal candidate will possess 3+ years of relevant experience.
-The candidate must be highly focused on quality and on providing exceptional service to our customers and partners.
-The candidate should present an excellent command of English both speaking and writing skills and an additional language - (French, Danish, etc.).
-The successful person will be a team player, highly organized, detail-oriented and able to prioritize and handle multiple tasks simultaneously.
-He / She should have positive and customer-oriented attitude above all else and proven ability to work in a fast-paced technical support environment.
Technical Skills: As many as possible of the below:
- Networking. Switching, Routing and a wide knowledge of TCP/IP protocols
- Windows / Unix / Linux / Mac OS System Administration
- Proficient in web based applications and multiple browsers, . Firefox, Chrome, Safari etc..
- Fundamentals of SQL/MySql databases.
- Experience with Windows Active Directory
What do we offer besides salary?
- Excellent bonus arrangement, highly encouraging over performance
- Medical subscription for you and your family so that you won’t have to worry about those sick days
- Transport discounts and flexible schedule for a better work-life balance
- Meal tickets to cover your lunch expenses
- Fruits at the office (because we want you healthy)
- All kinds of development programs to support your personal and professional growth (online and offline trainings, certifications, meetups etc.)
- Lots of social events in which you will have fun and get to know your colleagues
Interested applicants should send their resume in English.