Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

Cluj-Napoca


Is technology your passion?

Are professionalism and service orientation self-evident?

Wonderful! If you are looking for a creative and international team, working on the latest state-of-the-art technologies (cloud computing) for a well-known and respected customer, we should get to know each other.

 

For our client, European Union (EU) institutions, we are looking for a

 

Technical Support Specialist on Cloud Management Platforms

 

Your tasks:

• You are the direct contact with the customer, acting as a single point of contact (SPOC) for all participating European Union (EU) agencies, securing the highest operational standards in customer service, with friendly and reliable support

• Provide first level IT services support

• Application support, as well as incident, problem and asset management

• Sales, administration, ordering, billing and contract management support

• Creation and maintenance of the technical documentation (knowledge base)

• Maintain and optimize existing procedures

• Communicate effectively with customers and teams - by phone, email and through the ticketing system

• You will work during night shifts and/or over the weekends, covering 24x7 shifts

 

 

Your profile:

• Excellent Business English language skills

• Knowledge of ITIL processes and SLAs

• Certified in ITIL V3 Foundation is a big plus

• Basic knowledge of cloud technologies (AWS or Azure infrastructure)

• Basic knowledge about networking, VPNs

• Completed vocational training in the IT sector

• Experience as a Windows client administrator or equivalent

• Experience in user support with direct customer contact

• Ability to work responsibly, independently, but also in a team

• Quick understanding and willingness to learn new technical topics

• High self-initiative, innovative

• Communication strength as well as pronounced customer, service and quality orientation

• Enthusiasm for results-oriented and dynamic work

• You can work from your home office and have a stable and fast internet connection

 

 Interested?

 

We offer:

  • Working independently in a young and dynamic team
  • Home office during night and weekend shifts
  • Competitive remuneration package
  • Meal tickets
  • Private medical services
  • Private pension program
  • Monthly budget for transportation, sports, healthcare
  • Extensive training and certifications on required technologies

  • Interviu online
  • What added value would you bring to Beck et al. Services ?