Netop is recruiting for a Technical Support Specialist. You will be responsible for diagnosis and resolution of incident requests alongside installation and on-boarding support requests from customers. You will be the first point of contact for the business and part of a team that will support IT users across various regions. You will be required to prioritize incidents effectively, quickly resolving them or escalating to the correct teams. Call management and ownership are vital to the success of the business and the right candidate will be able to demonstrate their skills in this area.
This position requires excellent customer service orientated business language skills in both English and French.