Are you curious about what this role implies?

• Remote diagnostics, troubleshooting, analysis and resolution of support issues.

• Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).

• Works effectively with other management and customers to quickly address problems as they arise.

• Properly log all information into the problem management system.

• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

• Maintains a high degree of technical knowledge relating to assigned customer or product.

• Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.

• Contribute to ongoing Quality Improvement initiatives.

• Represents Company in a professional and business-like manner and communicate effectively with customers and other team members.

• Performs other related tasks, as assigned.

Then you should have:

• Excellent command of English (mandatory) and German/ Italian

• Would be a plus: minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS.

• Knowledge of telephony and Internet environments

• Must be flexible to work varying shifts

• Excellent Attendance & Reliability

• Excellent customer skills

• Key behaviors: Act with urgency, inspire greatness, Go beyond